Free UK returns
Returns from within mainland UK are now free to Balar using Jersey Post Freepost.
All you need do is follow our returns process as usual by generating a Returns Number. Please label the returns packaging for:
Freepost no: JE757
You’ll receive proof of postage and a code to track your return online.
If you want to use a different service at your own cost, that's fine too.
We offer a no hassle 14 day (from purchase date) returns policy on full priced items.
To make this quick and easy :
- Email us to obtain a Returns Number.
- Pack up the item (you can reuse our packaging) and send it back to us with the Returns Number written on the outside - this way we can let you know it's arrived safely and how long it will be until it's processed.
- Let us do the rest.
We try and process returns within 24 hours, and this is much easier when they have Returns Numbers.
Unfortunately we can't extend this offer to sale or clearance items - see below for how we deal with those
We can exchange for a different size, colour or item. If the item is of higher value we will invoice the difference to you. We can also provide a Credit Note to spend on anything you like at a later date.
We will be happy to refund any items purchased at full retail price, provided a returns number is obtained within 14 days of purchase. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase. Sagepay will credit the money at midnight the same day, but credits can take several days longer to show in your account. Please refer to your card issuer's terms & conditions for further info.
Balar Returns Department
PO Box 579
Returning items from outside the EU?
When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service.
This will prevent your return being delayed by UK customs, allowing us to process it far more quickly.
Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.
How do I get a Return number?
We will then contact you at the supplied email address with a returns number
Attach securely to your parcel and send
Why do I need a Return number?
Most importantly, any order returned to us without a returns number attached will only be eligible for a credit note. Unfortunately we cannot make any exceptions to this after we have processed the return.
The Return process benefits you in the following ways:
It allows you to know the status of your return at all times - when it’s been received, processed and completed. Without a Return Number clearly marked on the front we cannot 'book in' the return which allows us to send you an email letting you know your return is here and how quickly we hope to process it.
It makes more stock available to you, as we will know which items are en route back to us from other customers and potentially available to you. If you are requesting an exchange, you know immediately whether an exchange size is in stock.
Do I have to pay the return costs?
If you're in the UK you can use our Freepost service for free. Unfortunately we can't cover the return costs for customers outside the UK.
Wherever you are we'll ship exchanged items back out to you for free.
How will I know when you have received my return?
We will contact you by email
How long will it take to process my return?
We receive UK & international returns daily (Monday to Friday). We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as xmas & sale periods. You can check the exact status of your return in the ‘View Order’ area of your account page.
PayPal will credit the money at midnight the same day, but credits can take several days longer to show in your account. Please refer to your card issuer's terms & conditions for further info.
What if my order wasn't correct?
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact us on +44 (0)77977 59639 or email us at firstname.lastname@example.org, and we will look into it. Please include your order reference at all times when emailing customer services.
Balar takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we sell.
However, due to inconsistencies in the manufacturing of some products, and inconsistencies in how different computer screens reproduce colours, unfortunately we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.
What if the item is faulty?
Faulty items are dealt with slightly differently. If you consider the item you have received as faulty, please get in touch with us on email@example.com or ring on +44 (0)77977 59639 and we’ll let you know how to proceed from there.