FAQ's


Can I cancel my order?

Yes, please refer to our Returns page in Customer Service for further details.

If you wish to cancel your order before we ship, the sooner you let us know the better. Contact orders@balar.co.uk or +44 (0) 1534 625746 with your order details.

Please note that we can make no guarantees to cancel orders prior to shipping but will always do our best. In instances where we were unable to cancel the order we will accept a return.

Can I change my order?

Yes, please refer to our Returns page in Customer Service for further details.

If you wish to change your order before we ship, the sooner you let us know the better. Contact orders@balar.co.uk or +44 (0) 1534 625746 with your order details. We will, of course, accept a return, but the postage & return costs are the customers. If you contact us to change your order after 1 pm we won’t be able to ship it until the next day unfortunately.

Please note that we can make no guarantees to change orders prior to shipping but will always do our best. It is the customer's responsibility to check order details (including address) when placing the order.

Not sure if my order went through?

If you're not sure whether your order was successful, please check your email inbox & spam folder for an order confirmation, a successful order will also show in the 'track orders' section of your account. If you are still unsure, please contact orders@balar.co.uk for further assistance.

How often do you re-stock sold out items?

We keep a continual eye on replenishing stock, looking to top up popular items when we can. There are no set dates though, so keep an eye on the shop page or send us an email on info@balar.co.uk about specific products.

I don’t understand a term in the description…

It’s easy for us to forget that everybody isn’t a jewellery or clothing geek like us… If there’s a term in the description relating to fit or finish that you’re unsure of then contact us on info@balar.co.uk or call +44 (0) 1534 625746 and we’ll help you get to the bottom of it.

Can you order something in for me specially?

If you would like something specifically then please do contact us on info@balar.co.uk or call +44 (0) 1534 62574 and we will see what we can do. We aim to please.

Question about shipping?

Please see our shipping page for all shipping info & relevant FAQs.

Question about returns?

Please see our returns page for all returns info & relevant FAQs.